Privacy Policy

Maison Velline
Effective Date: July 8, 2026
Last Updated: July 30, 2026

Maison Velline is owned and operated by Truee Ventures LLC (“Maison Velline,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you. It applies to purchases made through our online store and to your interactions with our website, emails, advertisements, and customer support.

By using our website or making a purchase, you acknowledge the collection and use of information as described in this Privacy Policy.

1. Who We Are

Maison Velline is an online jewelry brand offering necklaces, earrings, rings, and accessories.

Maison Velline is owned and operated by:

Truee Ventures LLC
8206 Louisiana Blvd NE, Ste A-8992
Albuquerque, NM 87113
United States

Email: support@maisonvelline.com
Phone: 302-364-5837

2. Information We Collect

Information You Provide to Us

We may collect information that you provide directly to us, including:

Order and contact information: Your name, shipping address, billing address, email address, and phone number.
Payment information: Payment information is processed securely by our third-party payment processors. We do not store full credit card numbers on our servers.
Account information: If you create an account, we may collect your login credentials, account preferences, and order history.
Communications: Messages you send to our customer support team, product reviews, feedback, and survey responses.

Information Collected Automatically

When you visit or interact with our website, we may automatically collect:

Device and usage data: Your IP address, browser type, device type, operating system, pages viewed, referring website, and time spent on our website.
Cookies and similar technologies: These technologies may be used to keep your shopping cart active, remember your preferences, measure website performance, and deliver relevant advertising.

Information from Third Parties

We may receive information from third parties, including:

Order and delivery status information from shipping carriers and fulfillment partners.
Transaction and fraud-prevention information from payment processors.
Analytics and advertising information from platforms such as Google Analytics, Meta, and similar services.

3. How We Use Your Information

We may use your personal information to:

Process, fulfill, and ship your orders.
Send order confirmations, shipping notifications, and tracking updates.
Process payments and prevent fraudulent or unauthorized transactions.
Respond to customer service inquiries.
Process eligible returns, refunds, or exchanges.
Send promotional emails and marketing communications where permitted by law.
Personalize and improve our website, products, advertisements, and customer experience.
Maintain business, transaction, tax, and accounting records.
Comply with applicable legal, regulatory, and contractual obligations.
Protect the security, rights, property, and safety of our business, customers, and service providers.

4. Who We Share Your Information With

We do not sell your personal information for money.

We may share personal information with service providers that help us operate our business, including:

Fulfillment partners: Third-party logistics providers may receive your name, contact information, and shipping address to pick, pack, and ship your order.
Shipping carriers: USPS, UPS, and other carriers may receive your delivery details to complete shipment.
Payment processors: Payment providers receive transaction information to securely process payments and prevent fraud.
E-commerce and technology providers: Our website host, commerce platform, database providers, customer-support tools, and other technology providers may process information on our behalf.
Marketing and analytics providers: Email providers, advertising platforms, and analytics services may process information to help us communicate with customers and understand website performance.
Professional advisers: Accountants, attorneys, insurers, financial institutions, and other advisers may receive information where reasonably necessary.
Legal authorities: We may disclose information where required by law, court order, subpoena, government request, or to protect our legal rights.

Our service providers are authorized to use personal information only as necessary to provide services to us or as otherwise permitted by law.

We may also transfer personal information as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

5. International Transfers

Truee Ventures LLC is based in the United States. Our customers, fulfillment partners, shipping providers, technology providers, and other service providers may be located in the United States, Canada, or other countries.

As a result, your personal information may be transferred to, stored, or processed in countries outside your province, state, or country of residence. Privacy and data-protection laws in those jurisdictions may differ from the laws where you live.

We take reasonable measures to protect personal information wherever it is processed and require applicable service providers to handle information in accordance with their contractual and legal obligations.

6. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

Order and transaction records: Generally retained for up to seven years, or longer where required for tax, accounting, dispute-resolution, fraud-prevention, or legal purposes.
Marketing information: Retained until you unsubscribe, withdraw consent, or request deletion, subject to applicable legal requirements.
Account information: Retained while your account remains active and for a reasonable period afterward.
Customer-support communications: Retained as necessary to resolve inquiries, enforce our policies, and maintain business records.

We may retain certain information after a deletion request where retention is required or permitted by law.

7. Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to:

Keep items in your shopping cart.
Remember your preferences and login information.
Operate and secure our website.
Analyze website traffic and performance.
Understand how customers interact with our website.
Deliver and measure relevant advertising.

You may control or disable cookies through your browser settings or through any cookie-preference tools made available on our website.

Disabling certain cookies may affect website functionality, including your ability to sign in, keep products in your cart, or complete a purchase.

8. Your Privacy Rights

Depending on where you live, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal information, subject to legal exceptions and retention obligations.
Withdraw consent where processing is based on consent.
Unsubscribe from marketing communications.
Opt out of certain targeted advertising or data-sharing activities.
Request a portable copy of certain personal information.
Lodge a complaint with an applicable privacy or data-protection authority.

Canadian Residents

Canadian residents may have rights under the Personal Information Protection and Electronic Documents Act and applicable provincial privacy laws, including the right to request access to or correction of their personal information.

California Residents

California residents may have rights under the California Consumer Privacy Act, as amended, including the right to know what personal information is collected, request correction or deletion, and opt out of certain sales or sharing of personal information.

We do not sell personal information for monetary compensation. Certain advertising activities may be considered “sharing” under California law. Where required, we will provide a method to opt out.

European Economic Area and United Kingdom Residents

Where the GDPR or UK GDPR applies, you may have additional rights, including rights relating to access, correction, deletion, restriction, objection, data portability, withdrawal of consent, and lodging a complaint with your local supervisory authority.

To exercise an applicable privacy right, contact us at support@maisonvelline.com. We may need to verify your identity before completing your request. We will respond within the timeframe required by applicable law.

9. Security

We use commercially reasonable administrative, technical, and organizational safeguards intended to protect personal information. These measures may include SSL encryption, access controls, secure payment processing, and fraud-monitoring tools.

However, no method of transmission over the internet or electronic storage system is completely secure. We cannot guarantee the absolute security of your personal information.

10. Children’s Privacy

Our website and products are not directed toward children under 13 years of age or the applicable minimum age in their jurisdiction.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us at support@maisonvelline.com, and we will take reasonable steps to delete it.

11. Marketing Communications

Where permitted by law, we may send you promotional emails, product announcements, special offers, and other marketing communications.

You may unsubscribe at any time by selecting the unsubscribe link included at the bottom of a marketing email or by contacting us at support@maisonvelline.com.

Even after you unsubscribe from marketing communications, we may continue sending transactional or service-related messages, including order confirmations, payment notices, shipping updates, account notifications, and customer-support communications.

12. Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties. We are not responsible for the privacy practices, security, or content of third-party services.

We encourage you to review the privacy policies of any third-party websites or services you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal obligations.

When we update this policy, we will revise the “Last Updated” date at the top of the page. Material changes may also be communicated through our website or by email where appropriate.

Your continued use of our website after an updated Privacy Policy is posted means the updated policy will apply to your future interactions with us.

14. Contact Us

For questions, concerns, or privacy requests, contact us at:

Maison Velline
Owned and operated by Truee Ventures LLC
8206 Louisiana Blvd NE, Ste A-8992
Albuquerque, NM 87113
United States

Email: support@maisonvelline.com
Phone: 302-364-5837