Subscription Terms & Cancellation Policy
SUBSCRIPTION TERMS & CANCELLATION POLICY
Last Updated: July 2026
These Subscription Terms & Cancellation Policy govern participation in the Maison Velline Monthly Subscription.
Please read these terms carefully before enrolling.
By expressly agreeing to the subscription offer presented during the purchase process and completing your order, you acknowledge and agree to the subscription terms disclosed at checkout and described in this policy, including the 20-day free trial, automatic recurring billing of $19.99 USD per month after the trial period, monthly product shipments, cancellation procedures, and refund terms.
These Subscription Terms form part of Maison Velline's Terms of Service. Our Returns & Refunds Policy, Shipping Policy, Privacy Policy, and other applicable store policies also apply.
1. SUBSCRIPTION OVERVIEW
The Maison Velline Monthly Subscription is a recurring product subscription.
Unless a different offer is expressly disclosed at the time of enrolment, the subscription includes:
• A 20-day free trial;
• Automatic renewal at $19.99 USD per month after the free trial;
• One Maison Velline product piece included with each successfully paid monthly subscription billing cycle; and
• The ability to cancel future subscription renewals through the available subscription management portal or by emailing support@maisonvelline.com.
The subscription continues automatically until cancelled.
2. SUBSCRIPTION ENROLMENT AND CONSENT
Where the Maison Velline Monthly Subscription is offered in connection with a product purchase, the applicable subscription terms will be presented as part of the purchase experience.
By expressly accepting the subscription offer and completing the applicable checkout process, you acknowledge and agree that:
• Your subscription begins on the date of enrolment;
• Your initial free trial lasts for 20 days;
• Unless you cancel before the free trial expires, your authorised payment method will automatically be charged $19.99 USD;
• After the first paid billing cycle, your subscription will automatically renew at $19.99 USD approximately every month until cancelled;
• Each successfully paid monthly subscription cycle includes one Maison Velline product piece; and
• You may cancel future subscription renewals in accordance with this policy.
You authorise Maison Velline and its payment service providers to securely store, tokenise, or otherwise reference your selected payment method for the purpose of processing recurring subscription payments.
3. 20-DAY FREE TRIAL
Unless otherwise clearly stated as part of a specific promotional offer, new subscriptions begin with a 20-day free trial.
The free trial begins on the date you enrol in the subscription.
You will not be charged the regular $19.99 USD monthly subscription fee during the 20-day trial period.
Unless the subscription is cancelled before the free trial expires, your authorised payment method will automatically be charged $19.99 USD at the end of the trial period.
After the first successful subscription charge, the subscription will continue to renew automatically at $19.99 USD approximately once per month until cancelled.
The availability of the free trial may be limited to one trial per customer, household, payment method, shipping address, or other reasonable eligibility criteria.
Maison Velline reserves the right to deny, revoke, or terminate free-trial eligibility in cases of suspected fraud, duplicate trial enrolments, manipulation, promotion abuse, or other misuse of the offer.
4. AUTOMATIC RENEWAL
The Maison Velline Monthly Subscription is an automatically renewing subscription.
Unless cancelled, the subscription will continue from one billing cycle to the next.
After the 20-day free trial, the authorised payment method will be charged $19.99 USD for the first paid subscription cycle.
Thereafter, the authorised payment method will be charged $19.99 USD approximately every month until the subscription is cancelled.
Applicable taxes may be added where required.
Billing dates may vary slightly due to calendar dates, payment processing times, failed payment attempts, technical issues, or other operational factors.
By maintaining an active subscription, you authorise Maison Velline and its payment processors to process recurring subscription charges until the subscription is cancelled.
5. MONTHLY PRODUCT PIECE
Each successful $19.99 USD monthly subscription payment includes one Maison Velline product piece.
Unless the applicable subscription offer expressly provides otherwise, Maison Velline may select the product piece included in each monthly shipment.
Subscription pieces may vary from month to month and may differ in:
• Style;
• Design;
• Colour;
• Material;
• Collection;
• Size availability;
• Product category; or
• Other characteristics.
Unless expressly guaranteed in writing as part of the applicable subscription offer, subscribers are not guaranteed a specific product, design, style, colour, collection, or retail value.
The monthly product piece is a benefit included with a successfully paid subscription cycle and does not have a separate cash redemption value.
6. MONTHLY SHIPMENT ELIGIBILITY
A monthly product shipment is generated in connection with a successfully paid monthly subscription billing cycle.
If a subscription payment is successfully processed, the corresponding monthly product piece will be prepared for shipment in accordance with our applicable processing and shipping practices.
If a payment fails, is declined, is reversed, is disputed, or otherwise remains unpaid, Maison Velline may delay or withhold the corresponding monthly product shipment until successful payment is received.
A subscriber is not entitled to a monthly product shipment for a billing cycle for which payment was not successfully completed.
7. SHIPPING AND DELIVERY
Monthly subscription shipments are subject to the Maison Velline Shipping Policy.
Orders and subscription shipments are typically processed within 1–7 business days.
In rare circumstances, including unusually high order volume, product availability delays, quality-control requirements, statutory holidays, or other exceptional circumstances, processing may take up to 30 business days.
After dispatch, delivery generally takes approximately 6–20 business days, depending on destination, customs processing, carrier operations, local postal conditions, and other circumstances.
Delivery estimates are approximate and are not guaranteed.
Subscribers are responsible for maintaining complete and accurate shipping information.
Maison Velline is not responsible for delays or failed delivery resulting from incorrect or incomplete shipping information supplied by the subscriber.
8. PAYMENT AUTHORISATION
By enrolling in the subscription, you confirm that you are authorised to use the payment method provided.
You authorise Maison Velline and its payment service providers to charge that payment method for recurring subscription payments in accordance with these terms.
It is your responsibility to maintain a valid payment method for the duration of your subscription.
Payment information is handled by authorised payment service providers in accordance with their applicable security and privacy practices.
9. FAILED PAYMENTS
If a recurring subscription payment fails, we or our payment providers may make additional attempts to process the payment.
During a period in which payment remains outstanding, we may:
• Delay or suspend the corresponding monthly shipment;
• Temporarily suspend subscription benefits;
• Request that the subscriber update their payment information; or
• Cancel the subscription after repeated unsuccessful payment attempts.
A monthly product piece will not be owed for an unpaid billing cycle unless otherwise required by applicable law.
10. HOW TO CANCEL YOUR SUBSCRIPTION
You may cancel your Maison Velline Monthly Subscription at any time.
Cancellation is available through either of the following methods:
• Using the subscription management or cancellation portal available through our website or customer account system; or
• Emailing support@maisonvelline.com and clearly requesting cancellation of your subscription.
When contacting us by email, please include sufficient information for us to locate the subscription, such as:
• The subscriber's name;
• The email address associated with the subscription; and
• The applicable order or subscription information, where available.
To prevent an upcoming subscription payment, the subscription must be cancelled before the applicable billing date.
To prevent the first $19.99 USD subscription payment, cancellation must be successfully completed before the 20-day free trial expires.
11. EFFECT OF CANCELLATION
Cancelling a subscription prevents future subscription renewals.
Cancellation does not automatically reverse a subscription payment that was successfully processed before the cancellation became effective.
Unless otherwise required by applicable law, a subscription cancellation does not provide a prorated refund for a billing period that has already been charged.
Where a subscription payment has already been successfully processed and the associated monthly product has entered processing or fulfilment, the shipment may continue to be processed and delivered even if the subscription is subsequently cancelled.
After cancellation, no additional renewal charges will be processed, except for payments already initiated or successfully processed before cancellation became effective.
12. CANCELLATION DURING THE FREE TRIAL
A subscriber may cancel during the 20-day free trial.
When a subscription is successfully cancelled before the trial period expires, the regular $19.99 USD monthly subscription charge will not be processed.
If the subscription is not cancelled before the free trial expires, the first $19.99 USD recurring subscription payment will be charged automatically.
Subscribers are responsible for completing cancellation before the applicable billing deadline when they do not wish to continue into a paid subscription period.
13. SUBSCRIPTION REFUND POLICY
Subscription payments that have already been successfully processed are non-refundable, except where a refund or other remedy is required by applicable law.
Cancelling a subscription stops future recurring renewals but does not automatically refund a subscription payment that was processed before cancellation.
Failure to use or wear a monthly subscription product does not entitle the subscriber to a refund of the corresponding subscription payment.
Failure to cancel before the end of the free trial does not automatically entitle the subscriber to a refund after the first recurring charge has been successfully processed.
Failure to cancel before a subsequent billing date does not automatically entitle the subscriber to a refund after the recurring monthly charge has been successfully processed.
Nothing in this policy is intended to remove or restrict rights that cannot lawfully be excluded.
14. MONTHLY PRODUCT RETURNS AND EXCHANGES
Monthly subscription pieces are selected and shipped as part of the applicable paid subscription cycle.
Unless otherwise required by applicable law, monthly subscription products are not eligible for a cash refund or exchange solely because of:
• Change of mind;
• Personal style preference;
• Colour preference;
• Product preference; or
• A desire to receive a different monthly selection.
If a monthly subscription product arrives damaged, defective, or incorrect, please contact:
Please include:
• Your name;
• The email associated with the subscription;
• Relevant order information; and
• Clear photographs or videos showing the issue.
After reviewing the information provided, Maison Velline may offer an appropriate resolution, which may include a replacement, reshipment, store credit, or refund where appropriate or legally required.
15. RETURNING A PRODUCT DOES NOT CANCEL THE SUBSCRIPTION
Returning a product does not automatically cancel an active Maison Velline Monthly Subscription.
The following actions do not, by themselves, constitute subscription cancellation:
• Returning an initial purchase;
• Returning or refusing a monthly shipment;
• Requesting a product refund;
• Requesting an exchange;
• Refusing delivery;
• Failing to collect a shipment;
• Removing a payment method from an unrelated digital wallet or account; or
• Ceasing to use or wear Maison Velline products.
To stop future subscription renewals, the subscription must be cancelled through the available subscription management portal or by contacting support@maisonvelline.com.
16. ADDRESS CHANGES
Subscribers are responsible for maintaining accurate and current shipping information.
Any requested shipping-address change should be submitted before the next monthly subscription shipment enters fulfilment.
We cannot guarantee that an address can be changed after a shipment has entered processing or has been dispatched.
Maison Velline is not responsible for shipments delivered to an address that was incorrectly entered or not updated by the subscriber before fulfilment.
Additional shipping charges may apply if a shipment must be resent because of incorrect or incomplete address information provided by the subscriber.
17. PRODUCT AVAILABILITY AND SUBSTITUTIONS
Subscription product availability may change from time to time.
Maison Velline may substitute or change the product selection available for monthly subscription shipments where reasonably necessary because of inventory availability, product discontinuation, operational requirements, or other legitimate circumstances.
Any substitute product will be selected as part of the subscription offering.
Maison Velline does not guarantee that any particular product shown in subscription advertising will be included in every subscriber's monthly shipment unless expressly stated.
18. DUPLICATE SUBSCRIPTIONS
Customers are responsible for reviewing their orders and subscriptions to avoid accidentally creating multiple active subscriptions.
Where multiple subscriptions have been separately enrolled in and accepted, each subscription may be billed and fulfilled independently.
If you believe you have accidentally created a duplicate subscription, contact support@maisonvelline.com as soon as possible.
We may assist with cancelling future renewals, but subscription payments already successfully processed remain subject to the refund terms in this policy and applicable law.
19. PROMOTIONAL OFFERS
From time to time, Maison Velline may offer alternative trial periods, promotional subscription prices, additional products, discounts, or other incentives.
Promotional offers may be subject to separate terms, eligibility requirements, and expiration dates.
Unless otherwise stated, promotional offers:
• Cannot be combined with other offers;
• Have no cash redemption value;
• May be limited to new subscribers;
• May be limited to one use per person, household, payment method, or shipping address; and
• May be withdrawn or modified before enrolment.
The subscription terms disclosed as part of a specific promotional offer will apply to that enrolment where they differ from the standard terms in this policy.
20. FRAUD, ABUSE, AND MISUSE
Maison Velline reserves the right to suspend or terminate subscriptions where reasonably necessary because of:
• Fraudulent activity;
• Unauthorised payment methods;
• Repeated payment failures;
• Abuse of free trials;
• Creation of multiple accounts to obtain duplicate promotional benefits;
• Chargeback or payment dispute abuse;
• Resale activity contrary to applicable restrictions;
• Manipulation of the subscription system; or
• Material violations of these Subscription Terms or our Terms of Service.
Nothing in this section limits rights available to either party under applicable law.
21. CHANGES TO SUBSCRIPTION PRICING OR TERMS
Maison Velline may update the subscription program, benefits, product selection process, pricing, or other terms from time to time.
Where required by applicable law, we will provide appropriate notice before material changes affecting active subscribers take effect.
Any price change affecting future recurring subscription payments will be handled in accordance with applicable legal requirements.
Changes will not retroactively alter payments already completed.
Subscribers who do not wish to continue under future subscription terms may cancel before the applicable change or next billing cycle becomes effective.
22. SUSPENSION OR DISCONTINUATION OF THE SUBSCRIPTION PROGRAM
Maison Velline reserves the right to modify, suspend, replace, or discontinue the subscription program, subject to applicable law and existing contractual obligations.
If the subscription program is discontinued, active subscribers will be treated in accordance with the applicable circumstances and legal requirements.
23. RELATIONSHIP WITH OTHER STORE POLICIES
These Subscription Terms & Cancellation Policy apply specifically to the Maison Velline Monthly Subscription.
Maison Velline's other policies also apply where relevant, including:
• Terms of Service;
• Returns & Refunds Policy;
• Shipping Policy; and
• Privacy Policy.
Where these Subscription Terms directly address a subscription-specific matter, these subscription-specific provisions will apply to that matter, subject to applicable law.
24. CUSTOMER RESPONSIBILITY
Subscribers are responsible for:
• Reviewing the subscription terms before enrolling;
• Maintaining accurate contact information;
• Maintaining accurate shipping information;
• Maintaining a valid payment method;
• Reviewing subscription-related communications;
• Managing or cancelling the subscription before an upcoming billing date when they do not wish to continue; and
• Contacting customer support when assistance is required.
25. CONSUMER RIGHTS
Nothing in these Subscription Terms & Cancellation Policy is intended to exclude, waive, restrict, or limit any consumer protection right, statutory warranty, remedy, cancellation right, or other legal right that cannot lawfully be excluded or restricted.
Where applicable law provides a customer with rights that conflict with any provision of this policy, the applicable mandatory legal requirements will prevail.
26. GOVERNING LAW
These Subscription Terms & Cancellation Policy shall be governed by and interpreted in accordance with the applicable laws of Canada and the Province of Ontario, without limiting any mandatory consumer protection rights that may apply based on a customer's place of residence.
27. CONTACT INFORMATION
For subscription management assistance, billing questions, damaged subscription products, or cancellation requests, please contact:
Subscribers may also cancel through the subscription management or cancellation portal available through the Maison Velline website or customer account system.